Privacy Policy
This Privacy Policy explains how Monkey Snow Yarn processes personal data on monkeysnowyarn.club in connection with luxury apartment selection services. It describes the information we collect, how we use it, when we share it, and the choices available to users under applicable South African privacy law.
Your Rights
Subject to applicable law, you may have rights to access your personal data, request correction of inaccurate information, object to certain processing, or ask for deletion where retention is no longer justified. Some requests may be limited where we must keep information for legal, contractual, or security reasons.
How to Make a Request
To protect privacy and prevent misuse, we may ask for information needed to verify your identity and understand the scope of your request. We will assess requests in line with applicable law and our operational obligations, and we may explain if a request cannot be fully granted.
Data Retention
We retain personal data for the period needed to provide services, manage enquiries, maintain records, resolve disputes, comply with legal duties, and support legitimate business operations. When data is no longer required, we delete it, anonymise it, or otherwise handle it in a way that prevents further use, subject to applicable retention requirements.
Policy Changes
If we make material changes, we will update the policy text on the site and may provide additional notice where appropriate. The revised version will apply from the stated effective date. We encourage visitors to review this page periodically so they remain informed about current practices.
How We Use Information
We use personal data to respond to enquiries, assess apartment preferences, arrange consultations, provide requested information, operate and secure the website, maintain records, improve service quality, and meet legal or regulatory obligations. We may also use information to prevent fraud, enforce our terms, and manage internal administration.
Service Providers and Partners
We may share personal data with trusted service providers that support website hosting, analytics, security, communications, and administrative operations. We may also share information with professional advisers and, where needed, with business partners involved in responding to your enquiry or arranging services. These parties are expected to use the information only for the services they provide to us.
Legal Disclosures
We may share personal data where required or permitted by law, including in response to lawful requests, court orders, regulatory obligations, or to protect our rights, users, or property. We may also disclose information when necessary to investigate fraud, security incidents, or misuse of the site.
Information We Collect
We may collect identifiers, contact details, property preferences, enquiry content, appointment details, device and browser information, usage data, and records of communications. Where relevant to luxury apartment selection services, we may also process information about preferred locations, budget range, move-in timing, and other selection criteria you choose to provide.
How We Collect Information
We collect personal data directly from you when you submit an enquiry, request a consultation, or communicate with us. We also receive data from your browser or device through standard site functions, and from service providers that support hosting, analytics, security, and communication tools. In some cases, we may infer limited preferences from your interactions with the site.
Types of Cookies
We may use session cookies, persistent cookies, and similar technologies. Session cookies help the site function during a visit, persistent cookies remember settings and preferences, and analytics cookies help us understand how the site is used. Security-related cookies may also be used to help protect the site and its users.
Cookie Controls
We use cookies and similar technologies for site operation, preference storage, analytics, and security. You can usually control cookies through your browser settings and, where available, through on-site preference tools. Blocking some cookies may affect site performance or limit certain features.